Orders are typically processed within 1–2 business days.
Standard shipping within Canada usually takes 7-8 business days, depending on your location.
Please note: during holidays or high-volume periods, shipping may take a bit longer.

Sizing details vary by product, but each item includes a detailed size chart on its product page.
We recommend checking the chart before ordering to ensure the best fit.
If you're between sizes or unsure, feel free to reach out—we’re happy to help!

Sorry you're having trouble! If you're experiencing issues at checkout, here are a few things to try:

Still stuck? No worries — we’re here to help!

You can reach us via:

💬 Live chat (bottom-right corner of the site)

📧 Email: happyytailsstoree@gmail.com

📱 DM us on Facebook — we usually respond within a few hours!

We're sorry your order didn't work out! Here's how we can help:

Please reach out within 30 days of receiving your order for returns or exchanges. We’ll guide you through the process!

Return shipping costs are the responsibility of the customer, unless the item was defective or damaged.

Once we receive the returned item, we will issue a refund to your original payment method. Please allow 5–7 business days for the refund to show up.

💬 If you need further assistance, just reply here or email us at happyytailsstoree@gmail.com

We're sorry you want to cancel your order! Here’s how to proceed:

You can cancel your order within 24 hours of placing it, as long as it hasn't been shipped yet.

If your order has already shipped, we won't be able to cancel it, but you can return the item once it arrives.

💬 If you need assistance or have any questions, feel free to reach out here or email us at happyytailsstoree@gmail.com